DISPATCH

All our intimates are hand made and have a general dispatch window of 5-7 days. On occasion when they become pre-order items this period can be extended to 10/12 days. Specific time scales will be noted on the product itself or on our website banner.

For more information on this please email:

customercare@roseandfeatherintimates.com

***All our intimates are handmade and inspected upon 3 separate occasions before reaching you, our seamstress, quality control coordinator and packer will sign off to say your intimates are being dispatched to you. 

Please take great care when opening your intimates, french and vintage lace can be very easily ripped or pulled. 

In the unlikely event you have received a faulty item please follow the instructions below. 

SHIPPING COST

UK Standard Shipping: £3.95 
UK Orders Over £100: Free Shipping
US & Canada Orders Over $100: From $8
Standard International Flat Rate: £10.00

DELIVERY

Please allow for 1-2 working days to pick and pack your order excluding weekends and holiday. 

Delivery times usually take no longer than 3/5 days. Transit times will vary depending on the country of destination.
Orders sent require a signature upon delivery.

INTERNATIONAL TAXES AND CUSTOMS CHARGES

You are liable for all import duties, customs fees and any other charges, including local sales taxes levied by the country you have requested shipment to.
Payment of the above is necessary to release your order from customs on arrival.
Payment will not be refunded for any shipments that are refused or abandoned by you.

RETURNS POLICY

– Due to all our intimates being handmade to order & for hygiene reasons, we do not offer refunds or exchanges on bottoms. Only exchange or store credit for certain pieces

- We do not allow order cancellations due to changing your mind or misreading the dispatch times, under any circumstances.

– Purchases thats are being returned for exchange must be returned within 14 days of receipt . Your return parcel must be post stamped within 14 business days of you receiving the order.

- Any items-returned with visible stains, marks, pet hair or scents to them such as drink, deodorant, cigarettes or perfume will not be issued refunds. It is at the discretion of our team to check returns when they arrive back to us. 

– Ship your package using a traceable method, if the package does not reach us safely we will not be able to complete the exchange.
– Customers will be responsible for shipping and handling charges to return any unwanted items.
– We will accept your return of unworn, unwashed, unaltered merchandise / Please exercise caution when trying on garments.
– Unfortunately, we can not accept any returns that do not meet these requirements.
– All Final Sale Items cannot be returned for a refund or exchange. Sale items or orders used with a promo code are final sale.

– Any Final Sale Items which are returned will be refused upon delivery and returned to sender.

RETURNS

To request a return for exchange/credit note, simply email:

customercare@roseandfeatherintimates.com

I HAVEN'T RECEIVED MY ORDER? WHAT HAPPENS IF MY ORDER IS LOST?

If the standard amount of waiting time (this depends on the shipping option you selected when you purchased your item) has come and gone and you feel like your order may have been lost in transit, email us on;

customercare@roseandfeatherintimates.com

We will be able to track / trace to the courier & supply you with relevant contact details & tracking numbers.

In the unlikely event that you do not receive your order we will process an investigation with the courier, please note it can take up to 21 days to be investigated and you will need to wait for the outcome - we will keep you informed of any information provided by the courier and act upon the information provided. 

RETURN ADDRESS: 

Please note: Before sending your item(s) you must first request a return for exchange/credit note. Simply email; customercare@roseandfeatherintimates.com

Our customer service hours are: 10-4pm Monday/Friday UK time, emails received outside of these hours will be responded to during the hours stated above.
62 Station Road, Burnley, BB12 8EF, United Kingdom